Square Enix has announced a new group customer harassment policy to protect its staff against harassment both online and in the real world. He announced this via a blog post in both Japanese and English, which you can read here.
This post recognizes that while player feedback is important, the acts of a certain subset of people far cross this line and venture into hostile actions. It states that these actions “not only prevent our employees and partners from doing their jobs with a sense of security, but also cause disruptions to other customers” and that it will not tolerate such actions.
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To combat such actions, Square Enix has stated that it reserves the right to stop providing services to people who violate these guidelines and, in “egregious” cases, reserves the right to take legal action against those who take such actions.
Examples of harassment that Square Enix provides in this policy include acts of violence or violent behavior, defamation, invasion of private property, unlawful restraint, including through telephone calls and online inquiries, discriminatory behavior, and more. Square Enix has also listed examples of improper behavior, including unreasonable product changes or exchanges or requests for monetary compensation, unreasonable responses or requests for apologies, excessive requests for the supply of products and services, and excessive and unreasonable demands for punishment. of employees.
This policy, originally written and published in Japanese, applies to Square Enix personnel worldwide. It comes at a time when these types of actions seem particularly common, especially on social media. This has happened to Square Enix staff before, as last year FF14 director Naoki Yoshida asked fans to stop attacking Wuk Lamat’s voice actress as well as the localization team.
It’s an important stance for Square Enix to take, and one that should provide some comfort to those who work at the company and fear such harassment may come their way. Let us know what you think about it below, as well as your opinion on the policy: does it go far enough?
