Xbox has started rolling out a new AI-powered chatbot called Support Virtual Agent.
It’s available now for US-based Xbox Insiders, ahead of a wider release planned for a later date.
According to Megha Dudani, senior product manager at Microsoft gaming, the new feature is designed to “help Xbox gamers more efficiently resolve their support-related gaming issues.”
You can “quickly access information from support.xbox.com to answer relevant questions about Xbox console and game support issues,” he said on Xbox Wire.
As previously reported, players can ask the chatbot questions via text or voice messages. If the issue cannot be resolved, players can request to chat with a live support agent if it is within normal Xbox support business hours.
The Xbox Insider program allows players to provide feedback on the latest Xbox system updates, as well as features and games in development, on Windows 10/11 consoles and devices.
Players interested in signing up for the Xbox Insider program should download the Xbox Insider Hub for consoles or PC.
Last November, Xbox announced a multi-year deal with Inworld to create AI dialogue and narrative tools at scale.
Inworld made headlines last summer after a Grand Theft Auto 5 mod allowed players to talk to NPCs using its generative AI platform.
